Shipping & Delivery
I'm delighted to ship artwork to you! Every order, commission, and sale is handled with great care and attention. Please read below to see how I can help you.
Dispatch and Delivery Times
Upon placing your order, you will receive an order confirmation email acknowledging receipt of your purchase. I always aim to get your orders to you as soon as I can. If you need your order for a specific date, please don’t hesitate to get in touch.
Original Paintings |
Typically, for original paintings, please allow 3-5 working days to prepare and dispatch your painting(s), unless otherwise stated (e.g., if a painting is still drying).
UK delivery is free - please allow 1-3 working days for arrival. International delivery requires a bespoke shipping quote - please get in touch before ordering.
Please note that if you've ordered more than one item, or are expecting a free gift, they may arrive in separate parcels.
A note for painting commissions: shipping for commissioned pieces is charged separately and added to your invoice. This helps cover the additional time, care, and admin involved in preparing your bespoke artwork.
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Art Prints |
Please note that if you've ordered more than one item, or are expecting a free gift, they may arrive in separate parcels.
* During December, dispatch times may be subject to change; as a guide, please add an extra 2 days.
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Packaging and Protection
Every painting, commission, and print is handled with great care and attention. Your artwork will arrive wrapped with layers of protective packaging before being boxed or rolled in a postal tube. Corners are protected, and the package is marked fragile so that your new artwork arrives in pristine condition, ready for you to hang.
UK Shipping
UK orders are typically shipped using a tracked Royal Mail or Parcelforce service, which usually takes 1-3 days but is not guaranteed.
Shipping charges (if applicable) at checkout include packaging and handling costs and are based on the dimensions, weight, and price of your artwork(s). Please select your preferred shipping option, and the cost will be added to your cart.
Please use your tracking number to follow your parcel on its journey to you.
International Shipping
International customers are responsible for any customs charges, duties, and fees, if applicable. Please contact your local customs office prior to purchase for more details according to your country’s regulations.
Please ensure your shipping address is correct at the time of purchase. Any postage paid on orders returned to me due to errors in your shipping address will be invoiced to you before the order can be shipped again.
Please use your tracking number to follow your parcel on its journey to you.
Payment
Payments for orders made at my online store are accepted via PayPal, Stripe, and all major debit and credit cards. I do not accept cheques or postal orders.
For customers paying in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.
Delays
If there are any unexpected delays, I’ll notify you by email. If you haven't received your order within the expected timeframe, please contact me at rachel.painter.artist@gmail.com.
Returns and Shipping Costs
If you'd like to return an item, please note that return shipping costs are the responsibility of the customer. You can read more in my Refund Policy for full return details and instructions.