Privacy Policy

 

This privacy policy explains the how and why we collect your personal information, and what we do with it. Please read this policy carefully.

By using and purchasing from our site www.rachelpainterartist.com you consent to us using your personal information in the ways described below and warrant to us that you are over 13 years of age. Without your consent to use your information in the ways set out in this policy, we will not be able to fulfill your order.

 
 

USE OF YOUR INFORMATION

Personal information means any information that may be used to identify you, such as, your name, title, email address, or mailing address. In general, you can browse our web site without giving us any personal information.

We will use this information:

1) To fulfill your order

First and foremost, we need to use and process your information to mail you the goods you ordered through our Sqaurespace platform, such as your name, email address, postal address, payment information and the details of the product you are ordering, including and any photographs you send me of your purchase in it's new home. I will not store or collect your payment card details. This information is provided directly to my third-party payment processors whose use of your personal information is governed by their Privacy Policy.

2) To contact you

We may use your contact details to communicate with you about your order, both before and after we send you goods, or for promotional messages about offers you might be interested in. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no by using the unsubscribe tool linked in any promotional emails.

3) To book me for an event

You provide me with information such as your name, email address, phone number, payment information, postal address, the details of your event and any photos or video from the event that you give me consent to use.

4) For legal reasons

 

Data Retention

We’ll only keep your personal data as long as is necessary to fulfill these purposes. We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping.

 

TYPES OF DATA COLLECTED

For these providers we recommend you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. When you have left this website or are redirected to a third party site you are no longer governed by this Privacy Policy or our sites Terms and Conditions.

Squarespace

Our Squarespace website platform drop a single tracking cookie called "ss_lastvisit" to allow the statistics module to determine if a website visitor is unique.

We use third party services as listed below to accept data from, or embed content into our website with Squarespace acting as a pass-through for the data or displaying the content.

Mailing Lists

As part of the registration process for our e-newsletter and marketing, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. Be rest assured we don't rent or trade email lists with other organisations and businesses.

We use Flodesk to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our email.

Payment Processors

When you purchase a product through our online store we collect the personal information you give. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return of purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We use Stripe and Paypal as our payment processors. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers. For further information: 

Google Analytics

When someone visits www.rachelpainterartist.com we use a third party service, Google Analytics, to analyse traffic to this website to understand our visitors' needs and continually improve the site for them. We collect anonymous, aggregate statistics (information that is expressed in a summary form, for purposes statistical analysis). We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

Transfers of Personal Information Outside the EU

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.

 

KEEPING YOUR INFORMATION PRIVATE & SECURE

We will only share your information for very limited reasons and circumstances, as follows:

1) If you agree

2) With our service providers (including our delivery companies (Royal Mail), payment processors (Stripe & PayPal), MailChimp, Google Analytics, Gmail, Artwork Archive.

3) For legal and tax reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party)

 

YOUR RIGHTS

If you are based in the EU, you’re granted certain rights under data protection law. You are entitled to view, amend, or delete the personal information that we hold.

If you have any questions or requests about these rights please visit ICO or contact us at rachel.painter.artist@gmail.com.

 

CHANGES TO THIS POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Rachel Painter (Data Controller, referred to as “we”, “us” or “our” in this privacy notice) 

Last Amended May 2018